Independently Monitored for Status and Availability

Independent of the resources and personnel at our hosting facility we employ the services of WebSitePulse to constantly monitor the status and availability of our servers.

Our Hosting Facility, Specifications Summary-

When you choose to have us host your HelpDesk Pro solution it is on our dedicated servers - these servers are part of, and share the benefits of these facilities:

Network:

* Redundant true diverse-path, dual-entry fiber directly on SONET rings for highly available, fault-tolerant telecommunications
* Multiple tier-1 carriers with several building entrances
* Fully redundant Juniper architecture using m40, with Catalyst 2924, 3508, 3524 and 6500 series switches
* HSRP failover protection
* Border Gate Protocol (BGP4)
* 10/100 or GigE network feeds to each customer
* 100% Service Level Agreement
* Global Response Center monitors all C I Host data centers and networks from this facility – heavily staffed 24x7

Power Systems:

* Compaq UPS with 120, 208, 220VAC available
* 100% diesel generator backup (regularly tested)
* Fuel capacity exceeds 24 hours
* Fuel delivery contract with 30 minute guarantee
* Custom-designed Power Distribution Units

Environmental Controls

* Internal and external cooling units
* Constant n+1 ambient air temperature of 68? (+/- 5?)
* Automatic humidity controls for 45% (+/- 5%)
* Internal air cleaning systems ensure data center is kept dust free
* Hardened and secure structure

Security and Access

* 24x7 on-site technicians
* Multiple layers of 24x7 security cameras, proximity card readers, biometric access controls and key pads
* Double-locking mantraps at data center entrance
* 24x7 access to equipment area
* Non-customers enter equipment area with escort only
* All cabinets, cages, and suites have locking mechanisms; security upgrades are available
* Facilities are monitored with 24 hour DVR systems and 14 day video storage
* 360-degree perimeter and roof surveillance
* Physical audit trails on all entry points
* Anti-pass back and tail gating systems
* Bullet-resistant walls (all windows removed)
* Intrusion detection system in ceiling to prevent unauthorized access from above
* 24x7 security guard on-site
* 24x7 break-in, smoke, heat and fire alarms monitored by police and fire departments for instant reaction

Fire Suppression Systems

* Pre-action, dry-pipe sprinkler rated for telecommunication equipment/computer room
* Class "A" multi-plexed addressable building system
* Integrated smoke/heat detector system

Data Backup

We use an independent specialist company for data backup. All server data is backed up nightly to another server, off-site and remote from the main data center.