Help Desk Resources & Links - this is an evolving repository

We want to continuously build on this IT HelpDesk Software resource, and you can help - please feel free to send us info on any link or document which you feel has a place here. Thank you.

Organizations and Companies

The HelpDesk Essentials Guide
"The Help Desk Essentials Guide makes Help Desk Procurement and Management far more straight forward. It de-mystifies Help Desk Management, and enables you to produce a Help Desk function with the minimum of fuss. "
Association of Support Professionals
"The Association of Support Professionals is an international organization dedicated to the advancement of the technical support profession and a community where individual members can share ideas, insights, and experiences with their colleagues."
Help Desk Institute
Help Desk Institute (HDI) is the world's largest membership association for the service and support industry with a mission to lead and promote the customer service and technical support industry and establish internationally recognized, standards-based industry certification and training programs.
Oz Call Centres
Lots of Call Center resources here...
The Resource Center for Customer Service Professionals
"For the first time, products from publishers the world over have been assembled in one place for the convenience of help desk, customer service, technical support, and call center professionals."
SCInc; Help Desk Analyst Certification Training
SCInc. is a support services organization that specializes in both technical and non-technical documentation and training, course development, and help desk certification training.
Software Support Professionals Assn.
There are hundreds of places to visit, resources to use and areas for live interaction through SSPA. Learn how to improve personal and technical skills, find new technology, read about best practices, find a new job.
TechLink Training
Technical educational seminars are designed to provide not only knowledge but practical tips, techniques and solutions that can be put to use immediately in the workplace. Each seminar takes a different approach to learning. We use live software demonstrations, group workshops and interactive question and answer sessions, all to make the learning experience effective.
Avaya
Remedy Corporation (ARS)
'TicketyDoo' web-based helpdesk
Vantive Corporation
TechWeb
The Bruton Consultancy