HelpDesk software that is web-based - and guaranteed to work!

Are you still trying to use e-mail as your main client support management tool?

But becoming concerned about the noticeable stress on staff that these client support issues are causing - and the increasing workload and time being wasted on it!

By the time you finish reading the next few pages you'll have decided to stop the struggle - you'll have seen a smarter and easier way than trying to support your clients by e-mail.

And you'll want to be able to take advantage of all the benefits that are possible with an application that's as easy to use as e-mail, but is purpose-made for the task of customer support.

Why does using e-mail for support quickly become chaotic?

• No databases and so difficult to track and followup;
• client problems can be overlooked because no foolproof checking system is monitoring;
• issues not prioritized;
• no automatic alert calls sent to management for critical issues;
• difficult to have multiple staff coordinate and manage assistance;
• if the resolution of an issue is difficult and prolonged the situation can become chaotic;
• statistics difficult or impossible to produce and so do not get raised;
• client past history near impossible to find when it would be useful

Why then, are companies slow to move to a better way?

• E-mail seems so easy, and everyone has access to sending it - from the client point of view it is easy too to initiate submission of a call for assistance using e-mail, but even from the client point of view there are difficulties if their problem isn't promptly resolved, and these take the form of difficulties in following up the first of the client's e-mails, and reference to the original matter, but it mostly all falls down at the company end where the shortcomings of support management with just e-mail quickly become chaotic.
  
• Other factors that can delay the decision to implement a purpose designed HelpDesk application are;
• the purchase price;
• network installation of yet another new software application;
• staff training on the new application;

What then, is possible?

Among the benefits that a purpose-designed helpdesk software application can make possible are;

• Managed 'ownership' of each client's issue,
• database listings of clients, support 'trouble tickets', equipment & software asset ownership and location, an issue knowledgebase.
• Automatic triggering of alerts (SMS or e-mail, or both) to key personnel when an important issue is logged in by a client,
• Support issue statistics,
• A 'self-building' Knowledgebase of important and known issues,
• Problem tracking,
• Assignment of technicians to particular issues,
• The Client can view their Issue resolution Status anytime,
• No reliance on corporate networks.

- so, any new solution you seek out should be economical and intuitive to use!
Overall though, for many companies, the true cost of poor management of client service is a hidden cost that is not focussed on till it looms large, and causes related staff satisfaction difficulties.

HelpDesk Pro is a powerful web-based application that can be working for your organization in just 30 minutes! Being 100% web-based means that you don't have to install any software on any of your computers.
This is quite simply the lowest cost, most affordable helpdesk solution you can implement.
Before you make any final decision on software purchase with any other product, be sure to ascertain what the complete establishment costs are going to be for your organization.
Try it now here, and then ask us for a completely no-obligation free trial for an extended period - if you decide to sign up, then our 'no questions asked' money back guarantee continues to protect you.

-Being web-based makes it a clear first choice  .....more?
-Auto SMS messaging alerts to cell phones & auto e-mails ...more?
-Ability to recover costs - make your helpdesk pay!   ...more?
-No additional software to purchase or add-on   ...more?

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